Why haven't I received my cash?
If you've received an email or an SMS to confirm you’ve been approved and funds have been sent, that means the cash will have left our account and is on its way to your account. Every bank has their own delay for showing new deposits. If you can call your bank or visit a branch, it's the most certain way of checking a deposit has been received..
I have no access to my account
Your username is your email address. Check to make sure you spelled your email address correctly.
? If your username is correct, you are likely having a problem with your password. If you used lower-case and capital letters anywhere in your chosen password, you need to make sure you re-type it to match. The password field is case sensitive.
I forgot my password
If you’ve lost your password, you’ll need to request a new one from the login page. We will email you a randomly generated password to the email address you provided us.
I haven't received an email since Signing Up
It’s probably because your email provider has mistaken our confirmation email for spam (unsolicited junk email). First check your spam or junk folder to see if it’s in there. If so, it’s a good idea to then make loans@paidcash.com and mail@paidcash.com an accepted address or simply add it to your contacts. That will ensure your email provider knows messages from us are safe and approved.
My application status says 'pending'
It’s nothing to worry about. We perform an automated, instant decision on the vast majority of applications, but we occasionally need to refer an application to our team to make a few final checks. During business hours this generally happens the same day and often within an hour. You don't need to contact us or do anything, so please be patient and look out for an email with our decision
I've had loans before but I've just been declined
First of all, thank you very much for your previous business and sorry for the disappointment. If we can give you specific reason for, or any advice about a rejection then we will do so automatically from within your online account. We take an interest in your ongoing financial health and consider every application on an individual basis. Previous use of the service therefore doesn’t automatically guarantee approval of all future applications. We cross-reference a wide range of industry data and make a decision based on a combination of factors at the point of application. This system is constantly evolving and we sometimes make adjustments to ensure we continue to lend responsibly. Please note that in the future we may well be able to reconsider an application from you and we do hope to be able to help again
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